TLS,Inc. FAQ's

 

What is Intelligent Lighting? In the "old" days, entertainment lighting was all about ONE. A single fixture, once hung, had one position, one color, one gobo, and one beam width. With the advent of microprocessors and computer programming, lighting fixtures are now like little robots. Now, one fixture can have multiple colors, positions, intensity, beam width, and gobos. For a demo of some of the top names in intelligent lighting call our Sales or Rental departments at 256.533.7025.

Why is good lighting important? If you want to be seen you must be lit. Lighting draws attention to the action. It enhances mood. Besides, everybody wants to look good!

What is system integration in lighting? Tying together light, sound, scenery, and visual audio into one cohesive system that works in tandem with the presentation. It is very important in theatre, public meetings, or any public event that these individual aspects work together seamlessly.

Do your lighting systems carry a warranty? You bet. Warranties vary from 60 days to 3 years depending on the manufacturer. TLS,Inc. has a one year warranty on its workmanship for installs. Please ask your sales Project Manager about your particular system warranty. Because we do sell used gear, we offer an unconditional 60 day warranty on all items except lamps.

How can you serve such a big area from Huntsville, AL? Location, Location, LOCATION! Huntsville is located within 500 miles of two-thirds of the population of the U.S. We are the largest entertainment lighting rental company between Orlando and New York City. We are serviced by Huntsville International Airport, making shipping on all major carriers a breeze. As the Internet makes the retail world smaller, we are as close as a click.

How do I get a catalog of your products? Call-256.533.7025 Fax-800.229.7320 Mail-PO Box 2646 Huntsville AL 35804 email or use our feedback page to request one

Can I order online? Not currently. We are in the process of getting the software up and running.

How can I do business today? Orders can be placed by calling (256.533.7025) any of our Sales staff. You may also place your order by mail (PO Box 2646, Huntsville, AL 35816) or fax (800.229.7320) or by going to the feedback page. We take cash (U.S. dollars), check, PayPal, VISA, MasterCard, American Express, and Discover. We can also do bank transfers.

I've got a big project coming up, can you send someone to see me in person? Certainly. Call our Services Project Manger or Sales Project Manager to help evaluate your needs and determine if a site survey is required. We work with you through all conceptual stages of your project from brainstorm to fruition.

Do you provide training? TLS,Inc. is a firm believer in training. We sell products with such advanced technology that we must continuously train our customers, as well as ourselves. We have ongoing training sessions with our manufacturers, and we have in-house technicians to train customers.

Why does a lighting company sell rigging/climbing equipment? When you go to a concert or other event, where are the lights, speakers, screens, and other elements? Look up! It's all above and something has to keep it there. We sell fall protection to individuals as well as for rigging and motors for equipment.

 

 

 
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